There is a NetProxy Support Area on this web site that contains answers to frequently asked questions, searchable hints & tips articles, details of product upgrades and patches, and other useful information.

We also operate a free Web Forum frequented by our support and development staff, as well as by many knowledgeable users of NetProxy. The forum contains sections for technical support, hints & tips, new product announcements, and feature requests. It is available to registered and unregistered users alike, and is our primary means of supporting NetProxy.

For registered users, we also provide one-to-one technical support for NetProxy by e-mail to support@grok.co.uk or by fax on +44 (0)20 8547 2305. Support queries from registered users take priority over those from users of the evaluation version or the free 1-user-at-a-time licences, so please remember to include your registered name and licence key at the top of your message. When reporting a problem, please include a clear description, including details of all of the symptoms and the steps required to reproduce the problem if applicable.

Please note that we are unable to offer free telephone support for any of our products.